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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Juan Pablo Abreo Carvajal

May 19, 2023

5  out of  5 rating by Juan Pablo Abreo Carvajal
"(Translated by Google) In the process of acquiring an insurance policy for my car, Mónica Lozano is the best person to advise and provide the necessary help, in order to find the best option. She is the best agent they can choose. 100% recommended. (Original) En el proceso de adquirir una póliza de seguro para mi carro, Mónica Lozano es la persona más adecuada para asesorar y brindar la ayuda necesaria, con tal de encontrar la mejor opción. Es la mejor agente que pueden escoger. 100% recomendada."

Daniel Fricano

April 20, 2023

5  out of  5 rating by Daniel Fricano
"Addie was great!"

John D'Andrea

April 3, 2023

5  out of  5 rating by John D'Andrea
"Always very professional. I love working with Addie and the rest of the Eric Esch team. They always figure out a solution to any problem that may arise."

Kevin Clark

March 27, 2023

5  out of  5 rating by Kevin Clark
"I love their customer service and Addie Shiflett made sure I had everything right that’s what I needed thanks Addie for being a Big help if I could give you 10 stars I would"

Allan Brachman

March 16, 2023

5  out of  5 rating by Allan Brachman
"The personnel at Eric Esch statefarm are always helpful and courteous. If they don't know answer they take the time to get it."

Xholiwe Mkandawire

March 16, 2023

5  out of  5 rating by Xholiwe Mkandawire
"I had such a great experience working with Samantha! She helped set up my policy and was so quick to address my concerns. She is extremely professional, patient and has excellent customer service."

Lauren K.

March 15, 2023

5  out of  5 rating by Lauren K.
"Eric Esch is super helpful! Helped me save on my home and auto insurance. Thanks again"

John Hopkins

March 3, 2023

5  out of  5 rating by John Hopkins
"We have been State Farm customers for 50 years. They are not the least expensive, but we would never think of changing. The reason: agents/office assistants like Addie Shiftlett. She is wonderful. Anytime I have a question or need assistance, she is there for us! That's what make the company great: employees like Addie."

Herbert Caplan

January 6, 2023

5  out of  5 rating by Herbert Caplan
"Addie was extremely helpful and timely with the answers to my questions ."

Latoya E

November 9, 2022

5  out of  5 rating by Latoya E
"Very informative and thorough"

apoorv shrawat

May 10, 2022

5  out of  5 rating by apoorv shrawat
"I called Eric Esh office for a notice sent by Secretary of State, IL stating that the title would be suspended. I actually talked to the owner( Eric Esh) and he solved all the major issues for me in just 30 minutes. That was a major issue and he solved my problem. I would highly recommend Statefarm ( Eric Esh) for anybody buying a new car in entire northshore area."

Zachary Freeman

May 2, 2022

5  out of  5 rating by Zachary Freeman
"Eric and his team are excellent to work with and their customer service is second to none. I have a wide range of policies (home, life, rental, auto) and Eric has always provided me great service and communication throughout. If you are looking for insurance I would highly recommend Eric and his team!"

jairo rodriguez

March 10, 2022

5  out of  5 rating by jairo rodriguez
"Jill Hoffman is one of state farms best agents."

Jodie -

March 8, 2022

5  out of  5 rating by Jodie -
"Jill was fantastic. Got me the information I needed in less than 5 minutes and so nice. THANK YOU!!!!"

Marilyn Gable

February 11, 2022

5  out of  5 rating by Marilyn Gable
"Michelle gave excellent customer service. She was very professional, caring and through. She is very deserving of a raise or bonus."

Karen Booker

February 9, 2022

5  out of  5 rating by Karen Booker
"So grateful for Jill's support! We started seeing water flow down the walls out my sister's old bedroom at my mom's house. The walls were suddenly yellow and bubbled. We unsuccessfully tried to reach out to roofers who either didn't return calls, or didn't show up at all. I decided that we should call her insurance agent to see if filing a claim was the appropriate next step. I got her insurance agent, Eric Esch's number from my mom, who swears by his communication and service. She asked me to handle things. Eric wasn't in, so I had the chance to speak with Jill Hoffman, his coworker. Talking to Jill was exactly what I needed, because I thought we were meant to file a claim for insurance to handle the roof and wall damage. I clearly had no idea what I was talking about, as Jill explained the steps to take before filing a claim. It turns out that just by filing a claim, even if it is not approved, insurance can raise your rate. I had no idea. I imagine most people don't know that. She helped me with my action plan. I asked Jill for some recommendations. The first company I called was busy for about 3 weeks, but because Jill refered me, they would come out in the next 2 days. Some kind of sorcery!! I'm so happy that I happened to "bump" into you this way! I will recommend you first to my friends and clients needing insurance. My mom was right about your office!"

Hazel Stash

February 8, 2022

5  out of  5 rating by Hazel Stash
"I want to give a big 5 starts to Jill Hoffman. She is by far one of THE best Office Managers I have met. She assisted me with my car insurance. Her customer service was on point! I had so many questions and she took her time to answer them! I even asked her if she could be my agent and that’s when I found out she was the Office Manager. Lol She definitely manages the office AND some very well!!!! Thank you so much Jill!"

Viviani Alves soares

January 12, 2022

5  out of  5 rating by Viviani Alves soares
"Zac and Eric at State Farm was super easy. They helped me get exactly what I needed. I extrememely recommend."

Stacey Landise

January 11, 2022

2  out of  5 rating by Stacey Landise
"? Dont return calls!"

Matt Austin

November 2, 2021

5  out of  5 rating by Matt Austin
"I have been with this branch for over 2 years now and when I had complications with my account thanks to the help of Michelle Najam not only did she get it resolved fast and easy but she also saved me a large amount of money on my rates and bill. Thanks to Michelle’s hard work and great customer service I will be happily staying with this branch and will be dealing with her from now on, Iv had a lot of dealings with insurance company’s but no one has been as helpful and responsive as much as michelle and the rest of the staff at the Eric esch branch!"

Lora Riggin

September 16, 2021

5  out of  5 rating by Lora Riggin
"Amazing help with a claim, not only from the claims department, but especially Jill from the office. Helpful in a claim I was not knowledgeable in dealing with. Very appreciative and thankful!!! Fully recommend 👌"

Jesus M Murillo

June 15, 2021

5  out of  5 rating by Jesus M Murillo
"Great costumer service! Michelle Najam does an exceptional job and is very helpful."

Cathy Hagstrom

June 14, 2021

5  out of  5 rating by Cathy Hagstrom
"Michelle was wonderful to work with. We not only signed up car but also home insurance. Great follow through Michelle 👍🤗"

Avery Hurtado

February 16, 2021

5  out of  5 rating by Avery Hurtado
"I have dealt with a lot of people in my 63years of life.Many family members,friends and even strangers,most of them being very disappointing,disrespectful,not caring,not considerate and most of all not honest.I have also dealt with professional people as well,who were all of the above mentioned plus much more.... Now that I've gotten that out of the way,State Farm Insurance company is none of the above,Michelle Najam is a very good example how everyone should be... considerate,caring,respectful,loving,hard-working and last but not least,honest,she is,that she is....State Farm,in my opinion,you have a valuable gem amongst you and not only that,you are worthy of not five stars but,TEN(10)STARS..... Thank you all and God Bless....To all who read this post,everything I stated is the honest to God truth.....they treat everyone the same,and I do mean everyone...I recommend State Farm insurance company to everyone....GOD BLESS and be safe..... thank you again. Avery Hurtado"

Ju T

February 8, 2021

5  out of  5 rating by Ju T
"Everytime there was an issue on my account or if I had any questions. Emme and Deborah was quick to helping me out. Been a customer for year's with them!"